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NSSF branches in Kenya

Victor Mochere

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NSSF branches in Kenya

The National Social Security Fund (NSSF) is a Kenyan government agency responsible for the collection, safekeeping, responsible investment and distribution of retirement funds of employees in both the formal and informal sectors of the Kenyan Economy. Participation for both employers and employees is compulsory. The fund is both a pension fund and provident fund.

 

Below is a list of all NSSF branches in Kenya.

No.

Branch

Location 

1

Nairobi Region Office

Bruce House, 5th floor, Std street 

2

Hill

Social Security House Nairobi, Bishop Road, Ground floor

3

Kiambu

Mapa House, Kiambu Road, 2nd floor, Biashara street, Kiambu-Githunguri Road

4

Industrial Area

Simco Plaza, 2nd  and 3rd floors, Lusaka Road

5

Donholm

The Point-Buruburu, along Rabai Road (Hamsa Stage) opposite Kenol Petrol Station next to Naivas Supermarket

6

Ongata Rongai

Masai Mall, 2nd floor, Magadi Road

7

City Center

Bruce House, 5th floor, Std street

8

Westlands

Woodvale Centre, 1st and 2nd floors, Westlands Road

9

Eastleigh

Eastleigh Mall 1st floor, General Waruinge Road

10

Kitengela

Africa House, Ground floor, Kajiado-Namanga Highway

11

Machakos

Nijrang Building, 1st floor, Mbolu-Malu Road 

12

Central/Eastern Region Office

Sohan Plaza, 2nd floor, Kimathi Way 

13

Embu

Eastern Emporium Building, Ground floor, Kenyatta Avenue (Main Nairobi-Meru Highway) 

14

Makueni

Junction Mall, 1st floor, along Machakos-Wote Road 

15

Nyahururu

Barclays Bank House, Sharp Road 

16

Maralal

Saidia Building, Prisons Road, opposite County Treasury 

17

Nanyuki

Silver Plaza, Ground floor 

18

Nyeri

Sohan Plaza, Kimathi Way 

19

Muranga

Pala Plaza, Ground floor

20

Thika

Thika House, Kwame Nkruma street 

21

Mwingi

LDP Building, Garissa Road 

22

Meru

Ncheege Plaza, 1st floor, Kirikuri street 

23

Kitui

Muli Mall, Ground floor, Biashara-Mukuti street 

24

Kerugoya

Mbigwa Sacco Plaza, 1st floor, opposite KCB Kutus-Kagumo Road 

25

Coast and North Eastern Region Office

Social Security House Mombasa, 5th floor, Nkurumah Road 

26

Ukunda

Tiosgima Plaza, Ground floor, Diani Beach Road

27

Voi

Haji Plaza, Ground floor, Biashara street

28

Garissa

Lilac Centre, 1st floor, Kisimayu Road

29

Mombasa

Social Security House Mombasa, Ground floor, Nkurumah Road 

30

Wajir

Juba Building, Korahey-Works Road, Ground floor

31

Malindi

Al Noor Plaza 1st floor, Jomo Kenyatta Avenue

32

Lamu

Majid Swaleh Hemed Building 

33

Mtwapa

Mtwapa Mall, 1st floor, New Mombasa-Malindi Road 

34

Rift Valley Region Office

AFC Building, 1st floor, Kijabe Road

35

Naivasha

Wagi House, Kenyatta Avenue 

36

Nakuru

Polo Centre, Ground floor 

37

Eldoret

Kiptagich Building, 6th floor, Off Uganda Road 

38

Nandi Hills

Atlanta Building, Ground floor 

39

Narok

Oltalet Mall, 1st floor 

40

Kabarnet

Mart Properties Plaza, Ground and 1st floors 

41

Kapsabet

AFC Building, Ground floor 

42

Kericho

Sinendet Towers, 2nd floor, Kisumu-Nairobi Highway 

43

Sotik

Bureti Tea Growers Sacco Building, Main street 

44

Kitale

Ambwere Plaza, Ground floor, Mazingira street 49 

45

Lodwar

Northlands Building, Next to Doctor’s Mini Plaza

46

Western/Nyanza Region Office

Al-Imran Plaza, 3rd floor, Ondiga Oginga street 

47

Bungoma

Catholic Diocese Building, Ground floor, Mumias Road 

48

Busia

Rasto Park Plaza, Busia-Kisumu Highway 

49

Kakamega

Ambwere Furaha Centre, 1st floor, Sudi Road, opposite Muliro Gardens

50

Kisii

Magson Plaza, Postal Road, 1st floor, Next to Police Station 

51

Kisumu

Al-Imran Plaza, 3rd floor, Odinga Oginga street 

52

Nyamira

Happyline Centre, 2nd floor 

53

Siaya

Mwalimu Plaza, Ground floor, Odinga Oginga street 

54

Homa Bay

Luore Plaza, Bank street

55

Migori

Pesoda Plaza, Next to DTB Bank and Family Bank, Ground and 1st floors, Migori-Isbania Road

56

Vihiga

Cherry House, 1st floor, Kakamega-Kisumu Highway

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How to register for the online NSSF portal

Victor Mochere

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How to register for the online NSSF portal

National Social Security Fund (NSSF) is a Kenyan government agency mandated with polling together member’s contributions and channeling the funds into investment ventures to generate returns for later distribution back to dependents as retirement benefits.

 

NSSF has put in place an online system to ensure registered members can check the status of their contributions from the comfort of their living room. This online system provides a registered member access to his/her NSSF statement online.

 

To access your statement online, one must first register on the NSSF online portal. There two options one can use to register for the portal as elaborated below.

1. New registration for non-NSSF members

If  your are yet to become an NSSF member, you can still be able to access the online portal by following these steps.

  1. Access the NSSF online portal from your browser
  2. Input the requested details
  3. After successful registration, print or download the application notification form
  4. Visit your nearest NSSF office with the copies of the form to necessitate certification
  5. You will be issued with an encoded PIN key for activating the online account on the self-service portal
  6. With the user activation PIN, access the member activation page
  7. Fill all the details required including the secret password, username and the encoded PIN
  8. Then click ‘activate’
  9. Your account is now active on the portal

2. Registration for an active NSSF member

If you are already an active NSSF member and wish to have access to the online portal, you can do so by following these steps.

  1. Visit the nearest NSSF office and request for an encoded activation PIN
  2. Once issued with the PIN, access the member activation page on the portal from your browser
  3. In the spaces provided input your username, password and PIN key
  4. Click on ‘activate
  5. Your account is now active on the portal

Note:

  • If you happen to forget your login details, click on the ‘Recover forgotten/lost credentials’ option. Fill in the details on the mandatory fields and change your password to recover gain access to your account.
  • If you have forgotten both user username/password and the encoded key, use the Member Recertification link to validate your details and access your account
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How to access your NSSF statement online

Victor Mochere

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How to access your NSSF statement online

National Social Security Fund (NSSF) has put in place an online system to ensure registered members can check the status of their contributions from the comfort of their living room. This online system provides a registered member access to his/her NSSF statement online. To access your statement online, one must first register on the NSSF online portal.

 

Apart from physically visiting the NSSF offices to collect your statement, for efficiency and comfort you can access your statement online by use of these two simple methods.

1. NSSF Mobile App

Download the NSSF mobile app which is available on both Android and IOS platforms.

  1. After installation, launch the app
  2. You will be prompted to create an offline credential using a password and username
  3. Save the personal details by selecting ‘save offline login’
  4. A notification, ‘Login saved’ will appear signaling a successful creation of login data. Click ‘ok’
  5. Proceed and use the offline login details to access the app
  6. After successful login, you will be prompted to select whether you are an employer or a member. Select the ‘members’ option
  7. Then go ahead and tap on ‘Add new member’
  8. To continue at this point, you must have registered on the NSSF portal. If registered, continue and input your username and password plus the NSSF member’s number
  9. If you are yet to register on the NSSF portal, click the button, ‘Not registered? Register’. Include the details required, validate and save. A notification displayed as ‘member created’ confirms successful registration. Click ‘ok’
  10. The app will then take you to a page where you will be prompted to select on the indicated identity credentials
  11. You will then be redirected to a new inter-phase layout displaying a member’s account, where, you are provided various options to select
  12. In this case tap on ‘View statement’
  13. Download the statement if prompted to do so and view from your device

2. NSSF self-service portal

This method gives the most convenient and practical means to access an NSSF statement online. But first, you must be registered within the online portal.

  1. Access the NSSF Self-Service portal on your browser
  2. On the portal, click on ‘Member self-service resources’ option
  3. Select ‘NSSF contributions statement’ tab. A statement’s account login page displays
  4. Enter your NSSF username and password to log in
  5. After logging in, you will get a welcome message from NSSF Statement’s account service. Click on the link provided to view your account
  6. You will be redirected to your account, scroll to select the statement period you wish to access. Click on ‘Issue account’
  7. Your NSSF statement will then be generated
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Benefits and grants offered by NSSF

Victor Mochere

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Benefits and grants offered by NSSF

The National Social Security Fund (NSSF) was established in 1965 through the Act of Parliament Cap 258 of the Laws of Kenya. It initially operated as a Department of the Ministry of Labour until 1987 when the act was amended, transforming the fund into a state corporation under the management of a board of trustees.

 

Under the National Social Security Act of 2013, both employed and the self-employed and their dependents qualify as contributing members. The act (law) on pension requires all Kenyans that are above 18 years of age to register to the program.

 

Below is a list of the benefits and grants offered by NSSF.

 

  1. Age/Retirement Benefit

Members are eligible for this benefit when they reach the age of 55 years, or when they ultimately retire from regular paid employment.

 

  1. Withdrawal Benefit

Members are eligible for this benefit if they are at least 50 years of age and have retired from regular paid employment. A member can opt to apply for this benefit (over the age/retirement benefit) if they retire before attaining the age of 55 years.

 

  1. Survivors Benefit

It is payable to the survivors, dependants or relatives of a deceased member. The dependant relatives who qualify for this benefit include;

  • The husband/wife of the deceased member
  • All children irrespective of age or gender (if the husband/wife of the deceased member is also deceased or if the deceased member was a single parent)
  • The parents of the deceased (if the deceased member was not married and had no children)
  • Sisters/brothers of the deceased (if the deceased was single, had no children and both parents are deceased)
  • The guardian to the children of the deceased member (where both the parents are deceased and all the deceased members’ children are minors)
  • An applicant who has letters of administration (where all dependants are exhausted)

 

  1. Invalidity Benefit

It is paid to members who are certified to be permanently incapable of working because of physical or mental disability. It is also paid to members who are at least 50 years of age and suffer from a partial incapacity of a permanent nature that prevents them from undertaking employment.

 

  1. Funeral Grant

It is payable to a dependant of a deceased member. This dependant must be nominated by the family and must be identified by the local administration. The deceased member must have been a member of the fund who made at least 3 monthly contributions to the National Social Security Fund. The funeral grant is actually money given by NSSF to assist in the burial of a deceased contributor. The amount payable for this grant stands at KES 2500. The grant must actually be paid within three months of a member’s death.

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