When you enter the wrong PIN for your mobile more than 3 times, your SIM card will be locked. This prevents anyone trying to guess your PIN. To unlock it, you’ll need a PIN Unlocking Key (PUK) code. The PUK number is usually indicated on the plastic card holder that comes with a new SIM card. But, in case you lost the plastic card holder, don’t worry, Safaricom has a number of solutions for you.
To obtain your Safaricom PUK number, you can use any of the following options.
a. USSD
b. MySafaricom App
c. Safaricom Selfcare Portal
d. Email support
Send an email to advantage@safaricom.co.ke, attaching your identification details i.e the identification document you used to register your line, in most cases that’s your national ID or passport.
e. Safaricom Shop
If you live close or have easy access to a Safaricom customer care shop, then you can simply walk in and you will be assisted in retrieving your PUK number.
Victor Mochere is an award winning blogger, social media influencer, literati savant, altruistic, and a netpreneur creating and marketing digital content.
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Copyright © 2021 Victor Mochere. All rights reserved.
Copyright © 2021 Victor Mochere. All rights reserved.