When you enter the wrong PIN for your mobile more than 3 times, your SIM card will be locked. This prevents anyone trying to guess your PIN. To unlock it, you’ll need a PIN Unlocking Key (PUK) code. The PUK number is usually indicated on the plastic card holder that comes with a new SIM card. But, in case you lost the plastic card holder, don’t worry, Safaricom has a number of solutions for you.
Retrieving your Safaricom PUK number
To obtain your Safaricom PUK number, you can use any of the following options.
a. USSD
- Dial *456# from another phone with an active Safaricom line
- Select ‘Get PUK’
- Enter your mobile phone number
- Enter your national ID number
- You’ll receive your PUK code shortly via a text message
b. MySafaricom App
- Launch MySafaricom App
- Tab on ‘My Account’
- Select ‘PUK’
- The PUK for your number will be displayed under ‘My Number’
- If you are using the app on someone’s phone, then select ‘Other Number’
- Enter your mobile number
- Enter your ID number or the identification document you used to register your Safaricom line
- Then tap on ‘Send’
- The PUK will be displayed on the app
c. Safaricom Selfcare Portal
- Open Safaricom Selfcare Portal
- Log in to your account
- Under ‘My Profile’, select ‘Personal Details’
- Click on ‘See subscription details’
- Then scroll down to ‘Subscription Information’
- You will see your PUK number
d. Email support
Send an email to advantage@safaricom.co.ke, attaching your identification details i.e the identification document you used to register your line, in most cases that’s your national ID or passport.
e. Safaricom Shop
If you live close or have easy access to a Safaricom customer care shop, then you can simply walk in and you will be assisted in retrieving your PUK number.
